Back in the production era of business, process automation meant robotics. However, thanks to the development of the internet, process automation has evolved from an emerging technology into the work of determining how best to serve your customers. Yet, according to a recent report, up to 22 percent of businesses still don’t have business process automation. This could cause a let-down trend that customers may encounter.
In its current state as both a programming powerhouse and a model of work efficiency, business process automation (BPA) allows today’s professionals to spend their time developing key relationships and differentiating themselves in the marketplace. So, having this will determine your store’s success. Now, we – ArrowHiTech would like to introduce to you guys the definition of this term, and how to get this process working effectively. Let’s go!
What is business process automation (BPA)?
Business process automation is the use of technology to execute recurring tasks in a business where manual effort can be replaced. Through a lot of tools, typically this means certain processes are automated so that fewer resources are devoted to making these things happen manually. BPA supports your knowledge workers and helps minimize operational costs, freeing up personnel to perform higher-level tasks.
Why should you choose business process automation?
When faced with creating any kind of system like this, that is obviously complex, it may be hard to see the point in investing in such a system without a view of what the tangible results are going to be. So, we’re going to discuss why you should choose BPA for your business.
#1. Take a huge stepping stone to digital transformation
The term of digital transformation may seem to be a near-impossible target that any organization hasn’t on that path yet. So, in order to get this more easily, adopting business process automation as soon as possible is a must. BPA can be a stepping-stone to adopting that culture of continuous transformation. You can start with a few processes that are clearly in need of course correction and gradually work your way up.
#2. More clarity – let alone for you to explore
We all know that automation requires a definite amount of clarity. In this case, we’re talking about the process right at the designing stage. If you don’t know the tasks involved and the people responsible for running the process, you can’t design and automate the workflow effectively. Further, process mapping can provide clarity to all employees and serve as a training resource as well.
#3. Standardize operations
When you use business process automation, you can expect a consistent standard of outcomes every time. This can’t be done unless your operations of the on-going project are standardized. To be more specific, by setting your standard on your process, this will definitely help position your organization as reliable, which in turn can help increase your customer base. As a result, more sales and conversions will be live.
#4. Make your process streamlined
By using BPA, there will be a lot of great results that benefits a lot for your business. A much more streamlined process is one of them, and probably one of the greatest. Clear accountability, customizable notifications, valuable insights, and faster turnaround times make it easier to eliminate wasteful activities and focus on enhancing tasks that add value. As a result, with business process automation, every detail of a process is smoothly performed.
#5. Increase customer satisfaction
Customer satisfaction is a key differentiator in any industry, due to the benefits that this term can bring for your business. To be more exact, using business process automation will help you on process focusing and operational excellence, which, in turn, helps you exceed customer expectations with ease. When you consistently meet promised standards, customers are more likely to develop a preference for your company.
How to get business process automation effectively?
With process automation, this makes it easier to spot patterns and immediately address underlying issues, while also allowing for improved prioritization across the entire IT team. So now, here’s the guide on how to get business process automation effectively.
Step #1. Choose the processes
Certain processes will benefit from automation more than others. In general, some processes or workflows that are a good fit for automation, and some are not that good. After all, you will never want to build automations that are never used for your business. So, by adapting to the first step, you will definitely walk on the path of business process automation, and there’s no turning back.
Step #2. Understand the business process automation
After choosing the processes, you should take the next step in making an effort to completely understand the processes and tasks in question. You can get a more complete view of current processes, and how efficiently they’re executed, by interviewing relevant stakeholders, holding meetings, and reviewing historical performance data. This could help you a lot in your future deployment.
Step #3. Set your own objectives and targets
Setting your own objectives, targets or even achievements is one of the most crucial steps when it comes to business process automation. To be more exact, after selecting and reviewing your process, you will have to set clear objectives and targets. Also, you have to make sure what specifically needs to be improved, and establish key performance indicators (KPIs) to evaluate the success of your automation.
Step #4. Choose the solution
If you don’t already have a preferred process automation solution, it’s time to select one. The one that you choose should suit both business requirements and user needs. You’ll want to look for cloud-based, hassle-free software that is easy to use, requires minimal to no coding. Also, the chosen one must integrate with existing platforms and includes dashboards, custom monitoring, and reporting options.
Step #5. Business process automation mapping
Another important step in this overall process is process mapping. Take all of your gathered information about processes, tasks, relevant stakeholders, and any limitations, and create a graphical representation of the process which can be used for reference. This can be as easy as a drawing on a whiteboard or making a flowchart with software. All in all, you will want to cover any aspect of your business.
Step #6. Test and launch the automation
We have come to an end to the process. The last step that we want to mention right here is to test and launch the potential automation. Your task in this important step is to check for errors or new bottlenecks and make adjustments as necessary. Also, you have to make sure that the new process meets all of your objectives and targets that are mentioned in step #2. Finally, your business process automation is ready to deploy.
That should probably be it! Here are the complete definition and steps to get business process automation effectively worked. All in all, the point of BPA is to keep your computing architecture completely intact and organized. Once you have this outline, you can use it to completely grow your plan for process automation. As a result, this will generate the best results and guarantees that anyone who needs the information can access it.
If you have any questions, don’t hesitate to contact us. Founded in 2007, ArrowHitech has become one of the superior IT outsourcing companies. We are experienced professionals in the field of ECommerce, Web/mobile apps, CMS website development as well as Salesforce and Software Consultant & Development. Check out our work