Customer Experience Consulting
GROWTH CUSTOMER EXPERIENCE
WITH AHT TECH
We offer the knowledge and resources to assist you in determining what matters most to your consumers so that your team can create beautiful experiences while streamlining procedures and cutting expenses.
Our solution will be tailored to any new case using our tried-and-true approach and best practices. We have helped hundreds of eCommerce businesses create and improve their CX. We have action plans and roadmaps ready to save you time focusing on the right things in the correct orders.
Identify the right that helps priorities your customers experience efforts
Brand Promise & Purpose Definition
Articulate why your brand exists and what your customers should expect from their experience
Customer Journey Mapping
Visualise the customer experience from their perspective
Customer Experience Strategy & Design
Decide where and how you deliver your brand promise
Branded Customer Experience Training
Give your people the knowledge and skills they need to deliver your brand promise
Customer Experience Measurement
Measure the impact of your customer experience
SEAMLESS ERP PLATFORM
Extend the platform's power so you can satisfy your customer experience
CUSTOMER EXPERIENCE CONSULTING PROCESS
Understanding Business Objectives
Understand business objectives
Research & Discovery
Interview & observations
Metrics & benchmarking
User stories & Story maps
Business process modeling
Service blueprint mapping
Customer journey mapping
Ideation & Systhesis
Messaging & positioning
OUR INDUSTRY SOLUTION
AHT TECH drives thousands of organizations, across every industry, toward more innovative strategies, products, and services.
Wholesale & Retail
HOW AHT TECH IS DIFFERENT
Our team of customer consultants will create a perfect CX roadmap to help you understand your customer needs and transition to a customer-driven company with digital transformation
Customer Experience Rating
To assist you in evaluating the present condition of your customer experience and how to make sure that it engages audiences, we devote ourselves to your brand via the Customer Experience Rating process.
We are very familiar with eCommerce and have partnered with hundreds of eCommerce companies of all sizes across various sectors, including B2B, B2C, and D2C. Thereby, we could give you detailed statistical information for your market.
Qualitative Consumer Insights
We offer qualitative customer insights based on 1:1 interviews both in-store and digitally. Then we help turn the senses into proactive plans.
Quantitative Consumer Insights
We assist you in developing procedures and carrying out surveys to strengthen your brand.
OUR SUCCESSFUL CLIENTS
Activate new commerce pathways to enhance today’s client experience and create tomorrow’s competitive advantage
REQUEST A QUOTE
We’re here to help you innovate with success. Our experts will conduct an in-depth analysis of your business model and industry to advise on implementing the most optimal technology solutions.
FREQUENTLY ASKED QUESTIONS
User experience (UX) involves a customer's experience with your product. On the other hand, CX is the experience that users have with the brand.
Throughout the last 15 years, AHT Tech has functioned with dozens of superior industry partners, from Odoo, Acumatica, Adobe, Salesforce, and Liferay, to provide a hundred clients with the most satisfactory Customer Experience Consulting.
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A customer experience map contains all the touch points a customer has with your organization. To form one, you would require to include a trimmed history of touches in all forms and mediums, analytics, social media interactions, survey outreaches, and reviews of your company.
A customer experience framework is a variety and performance of all the services, strategies, tools, processes, and practices that a business deploys to secure optimized CX. In addition, the CX framework is both planned and calculated.
Designing the optimal customer experience (CX) for your business takes creativity, experimentation, and above all, the capacity to listen. That said, there are rarely simple, easily available measures any support team can bring to get started:
1. Create a vision of how you want your customers to handle before, during, and after doing business with your company.
2. Determinate any existing roadblocks.
3. Research and determine the physical and digital customer support tools your team must to overcome said roadblocks.
4. Convey a clear, actionable plan to the teammates applied at each touchpoint.
At AHT Tech, we’ve successfully created hundred customer experience projects via various industries such as Manufacturing, Banking, etc. Contact us to get consult about success customer experience in your company.
AHT Tech has been awarded two different ISO certifications by QUACERT, including ISO 9001:2015 (quality management system) & ISO 27001:2013 (information security management system), on March 2023. By earning the strict requirements of these standards, AHT Tech indicates its commitment to information protection and to constantly delivering clients and workers with high-quality outcomes.