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GROWTH CUSTOMER EXPERIENCE WITH AHT TECH
We offer the knowledge and resources to assist you in determining what matters most to your consumers so that your team can create beautiful experiences while streamlining procedures and cutting expenses.
Our solution will be tailored to any new case using our tried-and-true approach and best practices. We have helped hundreds of eCommerce businesses create and improve their CX. We have action plans and roadmaps ready to save you time focusing on the right things in the correct orders.
Insight
Identify the right that helps priorities your customers experience efforts
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Brand Promise & Purpose Definition
Articulate why your brand exists and what your customers should expect from their experience
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Customer Journey Mapping
Visualise the customer experience from their perspective
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Customer Experience Strategy & Design
Decide where and how you deliver your brand promise
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Branded Customer Experience Training
Give your people the knowledge and skills they need to deliver your brand promise
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Customer Experience Measurement
Measure the impact of your customer experience
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SEAMLESS ERP PLATFORM
Extend the platform's power so you can satisfy your customer experience
CUSTOMER EXPERIENCE CONSULTING PROCESS
Understanding Business Objectives
Understand business objectives
Functional requirements
Technology constraints
Service ecosystem
Research & Discovery
Identify personal
Interview & observations
Competitive analysis
Metrics & benchmarking
Field research
Experience Mapping
User stories & Story maps
Business process modeling
Service blueprint mapping
Customer journey mapping
Experience mapping
Strategy
Product/services vision
Product roadmap
Ideation & Systhesis
Messaging & positioning
Go-market strategy
Design
Industrial design
UI Design
Interaction design
Service design
Storyboarding
OUR INDUSTRY SOLUTION
AHT TECH drives thousands of organizations, across every industry, toward more innovative strategies, products, and services.
Manufacturing
Banking
Logistics
Agriculture
Healthcare
Construction
Wholesale & Retail
HOW AHT TECH IS DIFFERENT
Our team of customer consultants will create a perfect CX roadmap to help you understand your customer needs and transition to a customer-driven company with digital transformation
Customer Experience Rating
To assist you in evaluating the present condition of your customer experience and how to make sure that it engages audiences, we devote ourselves to your brand via the Customer Experience Rating process.
Industry Benchmarks
We are very familiar with eCommerce and have partnered with hundreds of eCommerce companies of all sizes across various sectors, including B2B, B2C, and D2C. Thereby, we could give you detailed statistical information for your market.
Qualitative Consumer Insights
We offer qualitative customer insights based on 1:1 interviews both in-store and digitally. Then we help turn the senses into proactive plans.
Quantitative Consumer Insights
We assist you in developing procedures and carrying out surveys to strengthen your brand.
CUSTOMER SUCCESS STORIES
OUR SUCCESSFUL CLIENTS
Activate new commerce pathways to enhance today’s client experience and create tomorrow’s competitive advantage
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RELATED SERVICES
eCommerce Consulting
We create e-commerce strategies to boost customer experience with your company effectively and automate commerce intelligently.
eCommerce Analytic
We will assist you in gathering data for your online store to leverage data-driven insights to optimize conversions and drive remarkable growth.
ERP Consulting
We will support your business transformation and automate core day-to-day business processes through efficient enterprise resource planning.
FREQUENTLY ASKED QUESTIONS
User experience (UX) involves a customer's experience with your product. On the other hand, CX is the experience that users have with the brand.
Throughout the last 15 years, AHT Tech has functioned with dozens of superior industry partners, from Odoo, Acumatica, Adobe, Salesforce, and Liferay, to provide a hundred clients with the most satisfactory Customer Experience Consulting.
Contact us for more consulting!
A customer experience map contains all the touch points a customer has with your organization. To form one, you would require to include a trimmed history of touches in all forms and mediums, analytics, social media interactions, survey outreaches, and reviews of your company.
A customer experience framework is a variety and performance of all the services, strategies, tools, processes, and practices that a business deploys to secure optimized CX. In addition, the CX framework is both planned and calculated.
Designing the optimal customer experience (CX) for your business takes creativity, experimentation, and above all, the capacity to listen. That said, there are rarely simple, easily available measures any support team can bring to get started:
1. Create a vision of how you want your customers to handle before, during, and after doing business with your company.
2. Determinate any existing roadblocks.
3. Research and determine the physical and digital customer support tools your team must to overcome said roadblocks.
4. Convey a clear, actionable plan to the teammates applied at each touchpoint.
At AHT Tech, we’ve successfully created hundred customer experience projects via various industries such as Manufacturing, Banking, etc. Contact us to get consult about success customer experience in your company.
AHT Tech has been awarded two different ISO certifications by QUACERT, including ISO 9001:2015 (quality management system) & ISO 27001:2013 (information security management system), on March 2023. By earning the strict requirements of these standards, AHT Tech indicates its commitment to information protection and to constantly delivering clients and workers with high-quality outcomes.
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