Customer Experience Consulting

Selling is a ‘journey’, not a transaction. That is, instead  of focusing on introducing features, bids, and promotions, you need to make customers feel confident and confortable


We offer the knowledge and resources to assist you in determining what matters most to your consumers so that your team can create beautiful experiences while streamlining procedures and cutting expenses.

Our solution will be tailored to any new case using our tried-and-true approach and best practices. We have helped hundreds of eCommerce businesses create and improve their CX. We have action plans and roadmaps ready to save you time focusing on the right things in the correct orders.


Identify  the right that helps priorities your customers experience efforts

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Brand Promise & Purpose Definition

Articulate why your brand exists and what your customers should expect from their experience

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Customer Journey Mapping

Visualise the customer experience from their perspective

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Customer Experience Strategy & Design

Decide where and how you deliver your brand promise

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Branded Customer  Experience Training

Give your people the knowledge and skills they need to deliver your brand promise

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Customer Experience Measurement

Measure the impact of your customer experience

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Extend the platform's power so you can satisfy your customer experience


Understanding Business Objectives

Understand business objectives
Functional requirements
Technology constraints
Service ecosystem

Research & Discovery

Identify personal
Interview & observations
Competitive analysis
Metrics & benchmarking
Field research

Experience Mapping

User stories & Story maps
Business process modeling
Service blueprint mapping
Customer journey mapping
Experience mapping


Product/services vision
Product roadmap
Ideation & Systhesis
Messaging & positioning
Go-market strategy


Industrial design
UI Design
Interaction design
Service design


AHT TECH drives thousands of organizations, across every industry, toward more innovative strategies, products, and services.







Wholesale & Retail


Our team of customer consultants will create a perfect CX roadmap to help you understand your customer needs and transition to a customer-driven company with digital transformation

Customer Experience Rating

To assist you in evaluating the present condition of your customer experience and how to make sure that it engages audiences, we devote ourselves to your brand via the Customer Experience Rating process.

Industry Benchmarks

We are very familiar with eCommerce and have partnered with hundreds of eCommerce companies of all sizes across various sectors, including B2B, B2C, and D2C. Thereby, we could give you detailed statistical information for your market.

Qualitative Consumer Insights

We offer qualitative customer insights based on 1:1 interviews both in-store and digitally. Then we help turn the senses into proactive plans.

Quantitative Consumer Insights

We assist you in developing procedures and carrying out surveys to strengthen your brand.


Activate new commerce pathways to enhance today’s client experience and create tomorrow’s competitive advantage

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We’re here to help you innovate with success. Our experts will conduct an in-depth analysis of your business model and industry to advise on implementing the most optimal technology solutions.


1. What is the difference between Customer Experience vs. User Experience?
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User experience (UX) involves a customer's experience with your product. On the other hand, CX is the experience that users have with the brand.

Throughout the last 15 years, AHT Tech has functioned with dozens of superior industry partners, from Odoo, Acumatica, Adobe, Salesforce, and Liferay, to provide a hundred clients with the most satisfactory Customer Experience Consulting.

Contact us for more consulting!

2. What is included in a customer experience map?
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A customer experience map contains all the touch points a customer has with your organization. To form one, you would require to include a trimmed history of touches in all forms and mediums, analytics, social media interactions, survey outreaches, and reviews of your company.

3. What is a customer experience framework?
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A customer experience framework is a variety and performance of all the services, strategies, tools, processes, and practices that a business deploys to secure optimized CX. In addition, the CX framework is both planned and calculated.

4. How do you design a great customer experience?
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Designing the optimal customer experience (CX) for your business takes creativity, experimentation, and above all, the capacity to listen. That said, there are rarely simple, easily available measures any support team can bring to get started:

1. Create a vision of how you want your customers to handle before, during, and after doing business with your company.
2. Determinate any existing roadblocks.
3. Research and determine the physical and digital customer support tools your team must to overcome said roadblocks.
4. Convey a clear, actionable plan to the teammates applied at each touchpoint.

At AHT Tech, we’ve successfully created hundred customer experience projects via various industries such as Manufacturing, Banking, etc. Contact us to get consult about success customer experience in your company.

5. Is AHT Tech a trusted secure information partner in digital transformation worldwide?
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AHT Tech has been awarded two different ISO certifications by QUACERT, including ISO 9001:2015 (quality management system) & ISO 27001:2013 (information security management system), on March 2023. By earning the strict requirements of these standards, AHT Tech indicates its commitment to information protection and to constantly delivering clients and workers with high-quality outcomes.

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An error has occurred somewhere and it is not possible to submit the form. Please try again later or contact us via email.