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Webinar: Building the NextGen of Customer Relationships with Conversational Commerce

April 7, 2023


AHT Tech

The use of conversational commerce (CC) is significantly increasing everywhere in the world, but particularly in Vietnam.

A recent poll by Decision Lab and Facebook found that 53% of Vietnamese consumers use Conversational Commerce during the purchasing process, and up to 50% of those customers generally make another purchase using online messaging. Statistics show that 58% of Conversational Commerce users in Hanoi and Ho Chi Minh City make at least one online purchase per week.The figures above show how Conversational Commerce is surging and changing how eCommerce businesses operate and interact with their customers.

AHT Tech, in collaboration with Vonage, ViHAT, and Anchanto, is organizing Webinar #ONNETCXROADSHOW_4 with the theme: Building the NextGen of Customer Relationships with Conversational Commerce

Grab your opportunity to listen to opinions from our leading experts in the field and discover an effective e-commerce growth plan for your organization.

Webinar: Building the NextGen of Customer Experience with Conversational Commerce

  • Event date: 20/4/2023
  • Time: 14:00 - 16:00 (GMT +7)
  • Platform: Google Meet
  • Language: Vietnamese
  • Target audiences: Business Owner/ CTO/ Digital Transformation (DX) departments of Retail & eCommerce


  • 14:00 - 14:10: Welcoming and Introduction
  • 14:10 - 14:30: Meet the future of eCommerce - Conversational Commerce | Onnet Consulting
  • 14:30 - 14:50: Boosting Sales with Conversational Commerce | - Vonage
  • 14:50 - 15:10:How to Make Order Management the Heart of Great Customer Experiences | Anchanto
  • 15:10 - 15:30: Using Zalo's Power to Develop an Efficient Customer Care Strategy in Vietnam | ViHAT
  • 15:30 - 16:00: Q&A


  • Mr. Andrew Quach: Onnet Consulting CEO & AHT Tech Director of Consulting
  • Mr. Dinh Thai Ha: ViHAT CEO
  • Ms. Le Linh Chi: Vonage Business Development Representative
  • Mr. Tuyen Dinh (Vincent): Anchanto Vietnam Country Head