A seamless customer journey is crucial in eCommerce nowadays, as it can lead to increased customer satisfaction, higher retention rates, and ultimately, increased revenue. Here are some statistics that highlight the importance of a seamless customer journey in eCommerce:

• According to a study by Salesforce, 80% of customers say that the experience a company provides is as important as its products and services.
• A survey by PwC found that 73% of consumers say that a good experience is key in influencing their brand loyalties.
• In a survey by Accenture, 91% of consumers are more likely to shop with brands that provide relevant offers and recommendations.
• According to a study by Think with Google, 61% of consumers expect brands to tailor their experiences based on their preferences and behaviors.
• A survey by Epsilon found that 80% of consumers are more likely to make a purchase when brands offer personalized experiences.

These statistics demonstrate that a seamless customer journey is critical in eCommerce. Customers expect personalized, relevant experiences that meet their needs and preferences. Companies that provide these experiences can increase customer satisfaction and retention, leading to increased revenue and business growth.

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Webinar Seamless Customer Journey: Strategies for Successful E-commerce is a collaborative effort by AHT Tech, BigCommerce, and Dotdigital, aimed at providing attendees with valuable insights and strategies for optimizing the customer journey in eCommerce. Throughout the webinar, attendees will learn how to leverage customer data and insights to create personalized experiences, optimize their eCommerce platform for better conversions, and integrate different marketing channels for a cohesive and effective strategy. The webinar will also cover the latest trends in eCommerce and provide actionable strategies for businesses looking to improve their eCommerce strategy and enhance the customer experience.

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Webinar Seamless Customer Journey: Strategies for Successful E-commerce is a must-attend event for businesses looking to grow their eCommerce presence and provide an exceptional customer experience. Attendees will have the opportunity to engage with expert speakers, ask questions, and network with other attendees.

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Seamless Customer Journey: Strategies for Successful E-commerce

• Event date: May 26th, 2023
• Time: 10:00 - 11:00 (GMT +7)
• Platform: Zoom
• Language: English
• This webinar is designed for: CEO, CTO, CMO, Marketing Manager, Retail Operation, Distribution Operation, eCommerce, Digital Transformation (DX) Department of Retail and eCommerce

• 10:00 - 10:05: Welcoming & Introduction
• 10:05 - 10:20 How to make sense of the eCommerce customer journey
• 10:20 - 10:35: How to create a seamless and personalized customer journey across your eCommerce platform
• 10:35 - 10:50: Engage your audience at the right moment at the right channel
• 10:50 - 11:00: Q&A

Don't miss this chance to learn and get your questions answered.

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