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Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail

March 6, 2023


AHT Tech

A recent report from Walker, a customer experience consulting firm, found that pricing and product quality are no longer the number one priority for today's customers. Customer experience is now at the top of the list of the most important factors in developing new customers and increasing customer loyalty.

Further, the report demonstrates that customers are even more willing to spend more money for a better experience and willing to forgive mistakes made by companies they have become loyal to.

Facing that trend, wanting to get ahead of the competition and win the market, businesses have no choice but to create a shopping experience for their customers and design appropriate strategies. To realize this, managers need to develop a comprehensive strategy, using the right technologies to meet the needs of different customer groups. However, not all businesses know how to do it.

That's why Onnet Consulting, Hanet, Palexy, and Lark collaborated on the webinar "In-store customer experience trends shaping the future of retail", an event in the #OnnetCXRoadshow series.

Within the webinar, our leading experts will share how Digital Workplace, Analytics software, and AI technology can contribute to improving the shopping experience for your in-store customers.

Webinar: The In-Store Customer Experience Trends Shaping the Future of Retail

  • Event date: 23/3/2023
  • Time: 14:00 - 16:00 (GMT +7)
  • Platform: Zoom (expectedly)
  • Language: Vietnamese
  • Target audiences: Business Owner/ CTO/ Digital Transformation (DX) departments of Retail & eCommerce


  • 14:00 - 14:10: Welcoming and introduction
  • 14:10 - 14:30: The customer experience revolution in retail | Onnet Consulting
  • 14:30 - 15:00: AI Camera System improves field service quality and customer experience | Hanet
  • 15:00 - 15:20: Modern customer experience management calls for a new generation of analytics software | Palexy
  • 15:20 - 15:40: Connecting your Retail HQ & Stores for better Customer Experience | Lark
  • 15:40 - 16:00: Q&A