Magento integration problems: What are they and how to avoid it?

Magento is one of the biggest eCommerce platforms in the world. Then, a lot of people want to integrate Magento in their website to improve their business. However, during the integration process, you might encounter some problems. In this guideline, we will show you common Magento integration problems and how to avoid them. Hopefully after this, you can integrate Magento without and hassle

The integrator doesn’t know your system

Most of the time, Magento is integrated with backend systems like ERP/ Accounting, POS or 3PL. However, if your integration providers don’t know the endpoint systems well enough, they might make the Magento integration go wrong. Then, when finding a provider, keep in mind two following factors

  • They should know how each endpoint system receives and sends data through its interface
  • Moreover, they are able to transform the data so it can be received by the other system

As a result, you’d better follow integration best practices. This is the best way to avoid Magento integration problems. For example, an ERP uses product data in a different way compared to Magento. Then, your integration provider should know how to cope with that difference. Otherwise, they might cause some magento integration problems

Integration doesn’t handle data exceptions

When choosing integration providers, make sure that they take data exceptions into account. Of course, most of the time, data will work like it should. However, some exceptions ( like an API going down or invalid input data) can appear anytime. These exceptions can break your integration. In worse cases, you might even lose your data and information

As that said, your integration provider should consider data exceptions. Thanks to that, they can easily deal with unexpected issues 

Only a single person maintains Magento integration

Magento integration problems
Don’t rely the whole Magento integration on just one person

This is not a technical Magento integration. However, it can have a great impact on your Magento website performance. If you rely your whole website on one single person, what will happen if they’re on vacation, or unable to work? Therefore, you should have more than one person to call on whenever problems happen. Otherwise, you might be stuck in tough situations for a much longer time

The integration is not automated

Magento integration problems automation

A lot of companies claim to have “ automated solutions”. However, you should investigate and learn about those companies before actually hiring them. If the integration is not actually automated, you can easily lose web orders.

The Slow sync in Magento integration problems

You need to update information in real – time to constantly maintain high customer satisfaction. However, not all integrations sync data in real – time. Some only sync every 15 to 30 minutes. Moreover, some integrations only sync once a day. This can greatly negatively affect your business. Suppose a customer wants to buy a product on your online store, but they have to wait for nearly a day to know it’s out of stock. On the other hand, you also don’t want to lose orders due to late stock update

Slow API

Magento integration problems

This might be one of the most common Magento integration problems. Getting data in or out of Magento with API is such a daunting process. Moreover, it hardly can deliver the performance you expect

For data with smaller quantities like transaction data, working with APIs is usually fine. Nevertheless, API hardly can cope with bigger data such as product or customer records. These datas are not only larger, but also in need of frequent updates. Therefore, if you work with API in this case, it will slow down your web performance, as well as lead to database locking issues or update failures. 

Integration platform goes offline

Your third – party integration platform can go offline for many reasons, just like Magento or any other end – point system. Then, suppose your provider’s platform is unavailable, you can’t sync data between your systems. This can greatly affect your business. As mentioned above, slow or late data sync can lead to lower customer satisfaction and revenue. What’s more, this Magento integration problems can also lead to delays and data clean up

The integration doesn’t fit with endpoints systems

Each endpoint system has a level of bandwidth for data, or call APIs that it can handle. Therefore, if your APIs are too hard for calls, your system can easily break down. In particular, it can cause slow down, or lock down of your system. Consequently, your data syncs might delay or even fail. Once this happens, needless to say, you will need to spend a lot of money policing and fixing it.

The provider is lack of reliable supporting team

You should find providers with trusty supporting team

No matter how hard you try, you still encounter Magento integration problems. In this situation, you need to contact the supporting team of the provider. Reliable ones will solve your issues instantly and as fast as possible. Otherwise, a slow and unreliable supporting team can waste you a lot of time. As that said, you must find a provider with a trusty supporting team. To do that, you can assess how well they cope with data exceptions and audits. From that, you can determine how fast they solve your problems

You need to rebuild the whole system to integrate

If you haven’t policed your data, you will be able to add new complex workflows or sales channels to improve your business. On the other hand, custom – built solutions will make it much harder for Magento integration. In particular, you might need to start from scratch if you want to add or change a flow in your integration. Needless to say, this will take you a lot of time and effort

Related post : Magento 2 upgrade: Simple methods to implement it successfully

Mismatches in field length

Coming to one of the most common Magento integration problems – mismatching in field length. In fact, this happens quite often in most of the eCommerce/ ERP integration. Since address fields are particularly sensitive, you must review these in any Magento implementation. Besides, remember to check how the fields will map to Sage to avoid miss – ships

Insecure data


When it comes to data, security is one of the most important factors of Magento integration problems. If your data gets leaked, you can put your business as well as your information at risk. Therefore, always make sure that your data is highly secured. Ask yourself do you need to sync or store sensitive data. If yes, who will have access to those data?

In conclusion

Above are some of the common Magento integration problems that you might encounter. We hope to deliver you sufficient understanding about it and how to avoid it. Ideally, if you want to have smooth and great Magento integration, and a reliable supporting team to help you anytime you need, you must contact ArrowHitech!

ArrowHitech is the leading IT outsourcing company in Vietnam. After 14 years of constant development, we have accomplished thousands of projects including Magento Development: Migration & Upgrade service. All of our developers achieve certificates approved by Magento. Therefore, working with our skillful and experienced Magento developers, you’ll surely get all your requirements met.