Mobile app solutions for hospitality industry to simplify operations and promote businesses

Hospitality apps not only help the hospitality business to improve customer experiences, and offering clients more value for money. But also they are a great solution for hotel management teams to ensure ease of operations. In this post today, Arrowhitech will show you the valuable mobile app and their benefits in the hospitality industry to simplify operations and promote businesses.

Hospitality apps: Market Overview  for 2021-2023

hospitality apps

Now, to understand the important impact of Mobile app solutions for hospitality industry developments in the real world, let’s dive into quantitative information. You will also have a glimpse into the ideas you can pick to build a suitable development strategy.

  • Approximately 86% of international travelers use a mobile device during their travel
  • Around 75% of the tourist say that they would prefer adopting a hotel mobile application for booking and other details
  • Nearly 72% of the last-minute bookings are done using a mobile device
  • Hotel mobile solution support approximately 70% of tourist in making booking decisions
  • 89% of the hotel guests want to have a mobile application that can provide them a personalized experience.

Clearly, mobile solution in hospitality sector, powered by the internet and the presence of applications, is a game-changing development for various industries with regard to better users service and engagement.

But, what impact does mobile solutions have on the hospitality industry? How are hotels or resorts improving mobile platforms for branding, guest loyalty, marketing, advertising, cross-selling, and so on? If you have some questions regarding hospitality apps or are looking to hire professional app developers, feel free to contact us.

Mobile technology trends in the hospitality industry

  • AI-powered chatbots
  • Use of big data and virtual assistant
  • IoT to make smart rooms that can deliver exceptional comfort and convenience to the guests.
  • Blockchain technology
  • Rise of tech lounges
  • Use of AR and VR to offer exceptional booking experience

What are the benefits of a hospitality mobile app?

applications

Optimized booking experience

Once a tourist has downloaded your app they’ll have instant access your hotel information and be able to book within a couple of thumb-touches if they select to. This will save a lot of time and efforts on both ends and provide your guest a great experience.

Track more guest data

A mobile solution will provide you easier and more concentrated access to customers information and behavior traits across the booking journey and during their stay. As you know that, data is one of the most robust tools at your disposal when developing pricing or marketing strategies because it permits you to make accurate predictions and suitable decisions.

Increase brand awareness for your hotel

Mobile apps solutions are one of the biggest and most used commodities on a person’s smartphone so if your app has been downloaded, a guest will likely see it every day and have it top-of-mind when they select to research accommodation.

Increase customer service

Not only will your hotel app service a tourist during their booking stage but throughout their stay. Moreover, they can use your app to order services, make purchases, select upgrades, book appointments so on while you’ll be immediately notified. On the other hand, you can also quickly alert users of promotions and hot deals. This way all requests will be organized and automated, making life easier for users

Integrate your communication with an app

Many various communication channels can be integrated with your app such as social media. It makes for an effective methods to keep your customers updated about your property even if they’ve missed a Facebook post, tweet, or aren’t subscribed to a mailing list.

Build a more effective guest loyalty program

Hospitality apps will provide a better platform to house your guest loyalty program by allowing the guests to collect points for different actions they take on the app. They can then go to a hub to see their progress and potentially cash in their rewards instantly. The app can also be used to collect reviews after or preferably during their stay. If you see a review that’s less than positive while the guest is still at the hotel you may be able to rectify it immediately and resolve the negative feedback.

Use your app to act as a tour guide

Similar to Google Trips, you can use your app to give guests the best advice about where to go to eat, what attractions to visit, and the best sights to see in the local area. You can combine this with an interactive map to ensure they don’t get lost and can better organize their itinerary.

Adapt to any language

Travellers will be able to set the app to the language they’re most comfortable with and any communication between guest and hotel will automatically translate back and forth so there is no misunderstanding, leading to a more enjoyable experience for both parties.

Effective Mobile app solutions for hospitality industry

apps

For starters, let’s figure out what kinds of apps can be implemented through a hospitality app development system. Take a look and find out which hospitality industry trends will be common in the years to come. 

Personal assistant

– Such apps provide hotel guests with self-serving capabilities as well as minimize the need for live communication with service personnel. If you are interested in how it looks in practice, take a look at the capabilities provided by VirtualHotel. 

Hotel booking application 

 The most common type of apps in the field of hospitality. These help users find the best offer in the area and book a hotel room with only a few clicks. A particular example of such solutions is Hotels.com.

Revenue management app 

This type of software is basically your handy expense calculator. The most thought-out development companies tend to launch complex solutions, such as the KittySplit mobile app, which helps to manage debts. 

Food and catering software

Regardless of how great of a hotel you have that offers all-inclusive services, tourist still take great interest in the local cuisine. Therefore, app mobile solutions like Yelp will support travelers find available restaurant options and book a cozy table.

Controller-app

This kind of mobile app solutions may help manage smart home systems within hotel rooms. Besides, the most famous example here is stay Connect (a regular TV remote controller work as a mobile app).

Car/taxi booking app

When you’re in an unfamiliar town in a foreign country, you may have a trouble to find a good taxi service. Have a look at Uber or similar car-booking mobile apps that open up a world of rides.

Personal assistant mobile solution

Such mobile solutions support hotel guests with self-serving capabilities as well as minimize the requirements for live communication with service personnel. If you are interested in how it looks in practice, have a look at the capabilities offed by VirtualHotel. 

Hotel booking application 

The most common example of apps in the field of hospitality. These support users find the best offer in the area and book a hotel room with only a few clicks. A famous example of such solutions is Hotels.com.

Revenue management

This type of mobile app is basically your handy expense calculator. The most thought-out development business tend to launch complex solutions, such as the Kitty Split mobile app, which support to manage debts. 

Food and catering mobile app 

Regardless of how great of a hotel you have that provides all-inclusive services, travelers still take great interest in the local cuisine. Applications like Yelp help travelers find available restaurant options and book a cozy table.

Controller-app

This type of mobile software may help manage smart home systems within hotel rooms. The most commonplace example here is stayConnect (a regular TV remote controller made as a mobile app).

Car/taxi booking app

When you’re in an unfamiliar town in a foreign country, it may be a challenge to find a good taxi service. Have a look at Uber or similar car-booking apps that open up a world of rides.

Essential Features of Hospitality App Development

 apps

Travel Itinerary

A travel itinerary is very crucial for a travel app. By typing a place name it will make the whole travel plan on its own. So, if there are any which are common with the tourist, then it will plan accordingly. With this functions, your users will get a full proof travel plan immediately without any effort. In their busy life, it is an effective facility they won’t be able to ignore. So, that way you will get more guest

Geo-location feature

Geo-location is an important feature for a travel app. With the GPS tracking system, your guest can get their location from anywhere. Because of that, they will have all essential information about the local area where they are at that time. This will support to maintain their security. With Geo-location if your mobile app would have the emergency services, such as nearest police station, hospital, railway station, etc. then it will be an added benefits

Amenity Details

While you choose a travel and hospitality app development company then tell them to make a section for amenities. In this features, you need to put clear content, such as pictures, videos. So, your potential guest could have a clear idea of what you are providing

Transportation and Hotel Booking

Your Hospitality app should have the ability to book transport and hotels for your tourist. Because of that, your guest could avail the services from anywhere. They could book their transportation if they are going anywhere from there. Besides, you also need to ensure that they have easy cancellation and refund options.

Weather Forecasting feature

If you are targeting the business traveler also with the regular one, then the weather forecasting is a must-have future. Because the corporate guest are traveling for business, if they have the information about the weather then they will set their plan accordingly. So, to establish a corporate travel booking software this functions is really essential

Offline Services

An offline service is a helpful features that can expand your popularity among your guests. Everybody has online services. So, that makes it very common. Because of that if your travel agency software has an offline facility, then you can attract more travelers. If not all just try to build some of the functions run offline.

Trip Review and Recommendation

With the trip review and recommendation feature, you can do publicity of your business. Your satisfied guest will write the review to see for others. That way, who hasn’t tried your mobile app still, will be interest in your applications. The existing customers will introduce you to their friends and

Electronic key card

It is mainstream to make check-ins and check-outs as convenient as possible. Electronic key cards hit it big time. Currently, every other user can single-handedly book a room, get to the hotel, and open the door with a  key card created in the specialized hotel mobile app. From the technical perspective, NFC or QR code scanning come in handy here. 

Sharing Option

Sharing options will support you to develop your business immensely. Your guest will share their experiences and business policy details with their friends. So, that means there will be a possibility of getting more business for you.

What’s Next?

If you are a business owner in the hospitality space, you now have a few ideas of what you could do to enhance operations or to get a better relationship with your guest. If you think you are ready to either develop a mobile app for your business or make enhancements to an existing application, reach out to our team here at Arrowhitech for any and all help in regard to software development. We are experts in mobile app development. We will be able to help you bring an idea to life, so contact us to create your hospitality mobile app today!

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