Valuable mobile app solutions for the telecommunication industry

Telecommunication apps offer intuitive enterprise mobility solutions that make sure that your business has access to all data and analysis to understand the business, industry, and customer. In this post today, Arrowhitech will show you the valuable mobile app and their benefits in the telecommunication sector.

Telecommunication industry overview

telecommunication apps

In recent years, the telecom industry has been updated with technologies such as 5G, mobile apps, IoT, or automation to its processes. Also, this sector is deep into its digitalization process due to the newest technologies that have been introduced into the market.

Nowadays, there are many challenges for telecom firms due to new user habits and the constant changes that have occurred in the market. The main goal of telecom companies is to provide customers with customized services to handle their requirements.

Mobile apps and website developments have become popular for businesses. They help telecom businesses to communicate with their customers more effective and convenient.

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How mobile app solutions are helping the telecom industry?

One of the most helpful solutions aiding the telecom industry right now is the mobile app environment. Let’s take a look at how providing a mobile app to users can benefit telecom businesses.

Simplifying customer service

Today’s clients have many methods to connect with businesses – from emails and phone calls to chatbots and social media. Unfortunately, not all the methods are equally accessible or convenient for gathering and aligning information. With a mobile app solution for your telecom business, you can ensure that your clients have an easy method to call, message, or even email your team, without having to search for communication solutions on the web. Moreover, a mobile app can permit your client to tap on a chat icon and make a conversation with a sales advisor while they’re still looking at a specific service page. Furthermore, you can even add new functions to the app as your business develops, enhancing functionality for customers.

A personalized marketing and sales avenue

When your user signs up to use your mobile app, you can ask them to generate an account with your business. This account is where your user can include information about themselves and where your user services and sales teams can get contextual data.

For instance, your app could pay attention to the products that customers purchase or add to their wishlist, then send personalized push notifications to customers when those products go on sale.

You could also send handy reminders to customers that let them know when they should renew their telecommunications service or when their hardware is available for an upgrade.

This contextual information about your customer will give you an easy way to personalize sales and support experiences.

Access to customers through a mobile app could also mean that you can connect with your fans faster and more effectively than you would through social media or email.

Faster Collection of Information

Mobile apps are excellent for collecting all kinds of data. They don’t just gather information on the type of products and services your clients love so that you can send better recommendations.

Moreover, a helpful mobile app will also gather customer information in the form of incident reports, analytics, and more.

If your app detects that something is going wrong with your telecoms service, it can gather information about the quality problems and send it directly to the right engineer. Moreover, a powerful reporting experience will always be an important component in successful telecommunications.

With feedback buttons in your app or tracking functions, you’ll be able to access the information you need to solve problems fast.

You could even consider building an app specifically for your own team members, where they can log information about customer issues and call quality problems issues. As a result, this will generate a centralized data repository for your all team to work from.

Improved Loyalty and Customer Experience

Mobile apps solutions for the telecom industry come in a range of shapes and formats. Some solutions will support team members in your telecommunications business to gather data more conveniently; others will support your manager’s track team performance and motivate better outcomes.

Moreover, a powerful application can also contribute to better user experiences. Therefore, using a simple app that they can tap on to find out about regional outages, upcoming renewals, and access user service tools is much more effective for today’s business owners.

Plus, if your staff is using their own app to collaborate effectively on the back-end, they’ll be able to deliver responses more conveniently too.

Of course, to provide the best experience through your mobile app, you’ll need to ensure that you’re offering the best results before, during, and after the development process. It may be a good idea to make sure that you’re working with a professional app creator to bring your vision to life.

Mobile Apps solutions for the Telecommunication Industry

telecommunication apps
  • Retailer App: Mobile apps can help handle customer grievances easily, generate engaging communication channels and understand user requirements
  • Payment App: Allow your customer to make payments via various secure payment gateways that are integrated into your telecommunication mobile app
  • CRM App: Create a one-stop-shop for all your customers to access information such as call/data plan, customer service, value add-on, etc.
  • Field Service App for Technicians: Use the app to help your technician’s monitor. Also, it supports testing network tower conditions (outdoor and indoor reception)
  • Signal Monitoring App: Monitor cell tower signals on the mobile app categorized based on regions/city/areas, etc. Besides, it enables to view the same with Map View
  • Vendor App: Connect with vendors like distribution and service/product dealers, third-party service vendors, equipment dealers, installation teams, and verification services

Best Telecommunication Apps For Your Business

telecommunication apps

CallHippo

Firstly, CallHippo is a unique ivrs app in the market. It helps your team members to connect to customers. Besides, it allows keeping a record of all the calls

MyOperator

MyOperator is one of the best outstanding IVRS application. By using this you will never miss a call, can track calls, can put call log filters. Also, you can perform better team tracking, reach back your recent calls, record calls, and so on.

Servetel

The Servetel app is Cloud Telephony & IVRS mobile application available for Android devices. This app has been downloaded by 1,000+users so far. Besides, it is available for devices running on Android version 5.0 and up.

Ajura

Ajura app is a Telecommunication mobile application available for Android devices. This app solution has been downloaded by 100,000+ Android users so far. It is available for devices running on Android version 4.0.3 and up.

Knowlarity

Knowlarity SmartIVR is a famous solution for all IVR mobile app. It automatically separates business calls from personal and records the business ones. Besides, it helps you to keep track of missed vs. attended calls

MOBtexting

MOBtexting is an outstanding call management software. It supports calling with a click, preparing a cloud call center, concurrent calling. Besides, it enables adding unlimited agents, generating reports, smart call distribution, and so on

RingCentral

Ringcentral is popular ivrs app. It provides your business number as caller-ID. you can make VoIP calls to your home country when away. Send or receive messages to the department using their numbers and so on.

Freshdesk Contact Center

Freshdesk Contact Center (formerly Freshcaller) is a high-recommended mobile app used by many users. It comes with various on-hold attributes, you can mute the call, put it on hold, and so on. If you have some crucial or unsolved calls you can convert them into tickets

Wrapping Up

Mobile apps for the telecommunication industry can help solve customer grievances easily, create engaging communication channels and understand customer requirements. So, are you ready to create a powerful telecommunication mobile app? Do you want to transform your business digitally? Get in touch with us.

We – Arrowhitech is a mobile app development company with vast experience in developing innovative applications for businesses. Our expert developers create software solutions for telecoms companies that help brands to scale heights and build a customer base. Businesses can get a competitive advantage by introducing technological solutions such as mobile apps in their processes.

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