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Service Level Management

AHT Tech offers a framework of structured, scalable, most profitable techniques and strategies that organizations can assume and adjust to suit their functions.

FEATURES of SERVICE LEVEL MANAGEMENT

Centralized SLA management

Document SLAs, working level deals, and underpinning agreement definitions in one place.

Visual Service Timeline

Proactively address at‑risk SLAs and comprehend differences. Standpoint task progress plus associated SLAs.

SLA Flows

Configure SLA flows employing a drag-and-drop interface. Develop consistency and decrease SLA violations.

SERVICE LEVEL MANAGEMENT WITH
AHT TECH

Identifying business requirements  & translating business requirements into IT requirements

Performing gap analysis between business requirements and available services

Drafting, negotiating and refining SLAs with the business units, ensuring business requirements are met and agreement from all parties involved

Establishing the scope of services, timeliness, hours of operation, recovery aspects, and service performance

Developing and maintaining a service catalog, including costs for different tiers of service performance

Determining the costs related to services such that service goals satisfy business needs at a price the business can afford

Implementing SLAs

OUR INDUSTRY SOLUTION

AHT TECH drives thousands of organizations, across every industry, toward more innovative strategies, products, and services.

Manufacturing

Communication

Retail

Financial Services

Healthcare & Life Sciences

BENEFITS OF SERVICE LEVEL MANAGEMENT BY AHT TECH

At AHT Tech, we provide SLAs that put our clients and their customers’ experience first. This means always providing professional support to our client’s businesses so that they, in turn, can provide a fast, protected, and uninterrupted customer experience.

Gathering historical and real-time data on service performance

Determining current levels of service to use as a starting point in SLA negotiations

Providing the performance data required to make informed decisions regarding SLAs

Allowing you to experiment with multiple scenarios to determine resources needed to meet business unit goals

Determining whether SLAs are sustainable on current hardware or if upgrades are required

Tracking and reporting service performance against SLAs on an ongoing basis

Proactively alerting IT of impending bottlenecks so they can be resolved before impacting service performance

OUR SUCCESSFUL CLIENTS

Activate new commerce pathways to enhance today’s client experience and create tomorrow’s competitive advantage

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SCHEDULE  A MEETING WITH OUR EXPERTS

We’re here to help you innovate with success. Our experts will conduct an in-depth analysis of your business model and industry to advise on implementing the most optimal technology solutions.

FREQUENTLY ASKED QUESTIONS

1. What is Service Level Management workflows in AHT Tech?
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The Service Level Management process in AHT Tech contains all essential steps to build and support Service offerings, including the control of the following items:

- Service Level Agreements between business and IT
- Operational Level Agreements between IT and IT
- Underpinning contracts between IT and external providers
- Service Level Reporting, including measurement of the service performance
- Production of service reports
- Conduction of service reviews with identification of improvement opportunities documented in the SIP or SQP
- The assessment of customer satisfaction by logging complaints and compliments

2. What are the service levels in service management?
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Service level management involves three phases: planning, monitoring, and improving. In the preparation phase, organizations determine the essential services to customers and set objectives for service quality.

3. Why choose AHT Tech as your trusted global digital partner?
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As a reliable worldwide digital partner, we has recently received two ISO certifications from QUACERT, namely ISO 9001:2015 for our quality management system and ISO 27001:2013 for our  information security management system, in March 2023.

These certifications attest to AHT Tech's dedication to safeguarding information and consistently providing exceptional results to its clients and employees.