Have similar ideas? Drop your contact — we’ll be in touch ASAP
TABLE OF CONTENT
Summary
The Challenges
The Solutions
The Impact
Summary
LPBank stands as one of Vietnam’s most influential private commercial banks, consistently ranking in the top 10 by total assets and equity. With strategic placements in VNR500’s Top 500 Enterprises and a solid reputation for financial innovation, LPBank initiated a large-scale modernization plan targeting its internal transaction processing systems, particularly at the branch level. The goal: build a centralized digital platform to support bank tellers in delivering full-spectrum financial services at the counter, backed by complete alignment with LPBank’s core banking architecture.
To achieve this, LPBank appointed AHT Tech, a globally recognized technology provider with deep expertise in Banking, Financial Services, and Insurance (BFSI). With extensive capabilities in Java, Angular, SQL, and enterprise application development, AHT Tech formed a dedicated team of 25 professionals, comprising a Solution Manager, Business Analysts, senior developers, and QA specialists. The engagement followed a long-term collaboration model focused on building, stabilizing, and optimizing the new web application over an 18-month timeline.
Industry
Banking
Expertise
Java, Angular, SQL
Company Size
9570
Location
Vietnam
The Challenges
The operational environment at LPBank faced several mission-critical limitations prior to the project’s commencement. Each challenge directly impacted in-branch service performance and scalability:
- Siloed processing of card and payment functions: Card services and payment-related operations functioned across separate systems, requiring manual consolidation and reducing transaction reliability.
- Lack of unified teller interface: Internal users managed multiple screens and systems simultaneously, creating fragmented workflows, redundant data entry, and longer service durations at the counter.
- Inflexible workflow automation: Existing systems lacked support for multi-step, role-specific business flows, restricting operational agility and slowing transaction authorization.
- Inability to synchronize with core systems in real time: Disparate systems failed to reflect live data from the core banking platform, causing inconsistencies in transaction records and increasing operational risk.
- Insufficient role and access governance: The absence of fine-grained access control limited the ability to assign task-specific privileges based on department or designation, raising concerns around data governance.
- Scalability constraints: Rising customer volumes placed mounting pressure on outdated architectures, which could not support growth without introducing instability or bottlenecks.
The Solutions
AHT Tech architected and deployed a fully customized, web-based enterprise application tailored to LPBank’s internal transaction and customer service operations. Built upon a high-performance technology foundation, the solution precisely addressed each pain point.
Core technology stack
- Backend: Java – providing robust business logic and high transaction throughput
- Frontend: Angular – delivering a modern, reactive UI for seamless teller interaction
- Database: SQL – enabling structured, secure, and optimized data storage
Strategic implementation highlights:
- Centralized web-based teller system: A single, comprehensive application unified all branch-level services—card issuance, account verification, payments, and customer interaction—into one responsive, logically structured interface.
- Modular functional architecture: Each service area (e.g., card management, payments, service requests) operated through dedicated modules, designed for independent deployment and future extensibility.
- Real-time core system synchronization: Integration with LPBank’s core banking systems allowed all operations—balance updates, status changes, transaction postings—to occur in real time, eliminating delay and data mismatch.
- Role-specific access and authorization workflows: Fine-grained access control models governed user actions with full traceability, enabling LPBank to tightly define responsibilities, segregate duties, and meet audit requirements.
- Workflow automation for business processes: Approval flows, service initiation, escalation, and customer interaction protocols were automated to reduce latency, lower human error, and align with LPBank’s internal compliance structure.
- Performance-first architecture: Application performance was optimized through intelligent caching, asynchronous processing, and database query tuning, capable of supporting peak transaction loads without downtime.
The Impact
The completed application delivered profound operational and strategic benefits to LPBank:
- Full-service capability at branch counters: Staff managed all customer-facing operations from a unified portal, reducing transaction time and significantly improving service consistency across branches.
- Streamlined internal workflows: Automated, role-based processes eliminated manual dependencies, reducing operational latency and increasing transparency at every interaction point.
- Stronger system integrity and auditability: Transaction logs, access controls, and activity histories provided a reliable framework for compliance, audits, and internal governance.
- Improved staff productivity and response time: Employees interacted with a modern, intuitive user interface tailored to their responsibilities, minimizing errors, training time, and workflow interruptions.
- Optimized use of existing core systems: The web application operated as an intelligent, service-oriented layer above LPBank’s legacy infrastructure, unlocking new capabilities without core system replacement.
- Enterprise scalability: The platform architecture supported horizontal scaling across new branches and departments, setting a strong foundation for future digital service expansions.