Revolutionizing Internal Operations at MB Bank through Bespoke Web App Development

Summary

MB Bank stands among the leading joint-stock commercial banks in Vietnam, with an expansive nationwide footprint of more than 100 branches and 190 transaction points across 48 provinces and cities. As part of its digital transformation strategy, MB Bank commissioned AHT Tech to design and develop a centralized administrative web application—MBer—integrated directly within the bank’s internal ecosystem. The project involved comprehensive web and mobile app development to modernize and unify internal service request and approval procedures for all personnel across the organization.

This initiative fell within the BFSI (Banking, Financial Services, and Insurance) domain and demanded high-level CX consulting and development expertise to translate administrative workflows into a robust, secure, and intuitive digital platform. The system required seamless connectivity to the existing MO Office system, maintaining strict compliance with operational standards and user hierarchy protocols across MB Bank’s nationwide network.

Industry

Banking

Expertise

Java Spring Boot, Angular, Flutter

Company Size

16134

Location

Vietnam

The Challenges

MB Bank faced several critical challenges that hindered administrative efficiency and slowed down internal operations:

Fragmented approval processes: Staff requests for internal services had to pass through manual submission protocols, including paper forms and fragmented email threads, leading to frequent delays and bottlenecks in approval chains.
Lack of centralized visibility: With no unified dashboard or tracking mechanism, department heads and approvers encountered difficulties in monitoring pending, approved, or rejected service requests in real time.
Low accessibility across platforms: The absence of a native mobile solution forced employees to rely on desktops or internal email systems, reducing responsiveness, especially for mobile-first teams or remote staff.
Integration complexities: Connecting the new system to MB Bank’s internal MO Office presented architectural and data synchronization challenges, particularly in securing end-to-end transaction records for approval activities.
User diversity and scalability: The solution needed to support thousands of employees with varying roles and clearance levels, requiring a fine-grained role-based access structure without sacrificing performance or usability.

The Solutions

AHT Tech delivered a complete enterprise-grade administrative management solution for MB Bank under a project-based collaboration model, executed over a nine-month development cycle. The delivery covered system architecture design, business analysis, development, QA testing, and mobile deployment, with dedicated personnel including project managers, business analysts, developers, and testers.

Key technical and functional solutions included:

Custom web application framework: Developed the back-end using Java Spring Boot to handle high concurrency, authentication layers, workflow logic, and integration APIs with MB Bank’s MO Office system. The front-end was built using Angular, providing a responsive and dynamic user interface tailored to each user profile.
Integrated mobile experience: Built a dedicated mobile app using Flutter and embedded it directly into MB Bank’s internal application, allowing staff to access all MBer features on smartphones. This eliminated reliance on desktop systems for operational approvals and service requests.
Workflow automation and digital signing: Translated traditional manual approval steps into digital workflows with structured routing, hierarchical permissions, and electronic signature capture that aligned with the MO Office backend.
Role-based dashboard and reporting: Introduced customized dashboards for different user roles—from general staff to department heads and executives—with real-time data visibility and access to reports, request statuses, and activity logs.
Data security and compliance: Implemented robust session handling, encryption mechanisms, and audit trail capabilities to preserve data integrity, traceability, and adherence to MB Bank’s IT security framework.

The Impact

The MBer system transformed internal service management for MB Bank, delivering measurable improvements across several operational dimensions:

Process streamlining: Reduced the number of steps involved in internal service requests by digitizing form submissions, approval routing, and final sign-offs. The unified process removed redundancies that previously caused delays.
Faster turnaround time: Shortened the average time taken to process and approve requests, eliminating delays associated with paper-based workflows and email communications.
Higher staff productivity: Freed up employee time previously spent following up on approvals or navigating disjointed systems, allowing focus on core job responsibilities.
Mobile-first accessibility: Empowered staff to initiate and manage requests from anywhere via mobile, fostering a more agile and responsive working environment.
Centralized control and visibility: Gave management a unified platform to monitor approval pipelines, identify bottlenecks, and allocate responsibilities more effectively.
Future-ready architecture: Positioned MB Bank to scale the system for new internal services and evolving operational requirements without disrupting current workflows.

Inspired?