Choose The Best Ecommerce Consulting Agency: Top 5 for Your Business

Extensive expertise and experience

Expertise and experience in the field of ecommerce are the most important things, that’s for sure. You need to research carefully and look for units that have many years of experience operating businesses on ecommerce platforms, digital marketing, and advanced design for user experience.

You should also create shortlists of consultants who have experience in the field your business operates in (for example, clothing, jewelry or electronic devices). They can quickly understand the characteristics of the product line you are distributing, its strengths and weaknesses, and thereby specifically shape the experiences that should be had when customers approach your store on different ecommerce platforms. 

Besides, you should also prioritize businesses that have the ability to solve complex ecommerce challenges and have been proven in specific case studies.

Customized solutions on budget

The most optimal and suitable budget is not only the goal of large businesses, but also the destination of many small and medium enterprises. Of course, it is a solid foundation that determines whether your business can go a long way and grow steadily in operations or not.

Choosing an ecommerce consulting agency that is willing to sit down and listen to your wishes about budget and costs is extremely necessary. Not only do they offer flexible pricing models and prioritize cost-saving strategies while ensuring quality, but they also work closely with your business throughout the operational process to optimize resources and maximize ROI.

Transparency in operations and reporting

Transparency and integrity are things every business must set right from the first steps, including you, if you want the cooperation journey to be long-term, sustainable and effective. To do this, right in the stage of exchanging and asking for contact information from the agency, you need to ask them to confirm clarity in the proposals, project scope, and clearly state the product delivery schedule and specific costs in each item.

In addition, the ecommerce consulting agency also needs to be transparent and clear in reporting and regular communication, with open feedback and discussion channels to continuously coordinate and keep the pace of ecommerce business operations.

Enthusiastically support and proactively communicate

A reputable and quality ecommerce consulting agency also needs to ensure the ability to proactively communicate and be ready to support the business when needed. This is not only necessary, but also a sufficient condition for sustainable businesses to develop in the ecommerce market. This is shown through regular updates, quickly detecting problems, and communicating to find ways to boost business revenue.

To ensure effectiveness, you need to clearly confirm with the agency from the beginning, how long their response time is to the business, what is the gap between each regular report and communication with each other, etc. The ecommerce market changes every second, so you also need to ensure that they have a 24/7 support team to continuously monitor and respond to the status of your business.

Ability to accompany and develop

Your business expands on the ecommerce platform, not only from the solution – what everyone thinks of when talking about ecommerce consulting agencies. In essence, whether that solution can be realized or not, what specific results it will achieve, and how it needs to be optimized is the key point.

Therefore, you should choose the best ecommerce consulting firms that are committed to continuous support, training and skill development tailored specifically to your business to empower and enhance internal capabilities. They will help you orient your business and your personnel away from the beaten path to continue to improve, and also effectively develop brand recognition and sustainable revenue in the future.

Good reviews from other customers

Reviews from other customers are the best source of information for you to identify reputable ecommerce consulting agencies. Like Chris Anderson, businessman and current head of TED, said: “Your brand isn’t what you say it is – it’s what Google says it is“, the agency’s reliability and performance will be important for businesses to foster long-term and satisfying partnerships throughout the process of working together.

Other reviews reveal the good points, bad points, professional value and professionalism of the agency when dealing with customers before, during and after signing the contract. At the same time, they are also specific case-studies for you to conveniently monitor and evaluate the effectiveness of ecommerce operations – the products of this ecommerce consulting agency – to see if they are suitable for the development orientation of your business or not.

Step 1: Understand and determine the needs of your business

Before using any type of service, you need to clearly define your business goals, development orientation and what you want to improve at the current time of your business.

Of course, you may be surprised because until now it has only been excellent in planning total offline revenue, not too specialized in ecommerce. Don’t worry too much, because you can look for ecommerce consulting agencies right from this point on, so they can use their extensive ecommerce experience and skills to identify weaknesses, development opportunities and KPI (Key Performance Indicators) that the ecommerce strategy needs to achieve.

Step 2: Choose and decide an ecommerce consulting agency

If you have determined your long-term goals when operating on ecommerce platforms, you need to quickly choose and decide on the best ecommerce consulting firms that will cooperate with you.

To do this effectively, you need to carefully follow the criteria we mentioned above, as well as follow this process below:

• Consider specific factors such as expertise, experience, and specific profile of the agency’s past projects.
• Choose at least 3-5 ecommerce consulting agencies to diversify your choices and visually evaluate the criteria based on the approaches, methods, and solutions they propose.
• Meet with the ecommerce consulting agency to ask more in-depth questions, directly evaluate the firm’s communication ability, enthusiasm, ability to learn, knowledge and commitment.

Step 3: Discuss to plan and develop strategy

After finalizing the cooperation unit and signing the contract, your business will begin to turn a new page. At this time, you need to maximize the time to meet and discuss with the ecommerce consulting agency to plan and develop a comprehensive business strategy as originally intended.

• Brainstorm together, clearly define goals, achieved values, and key messages.
• Work closely together to define the roadmap, emphasizing important milestones such as product delivery, orientation, evaluation, ecommerce integration, etc.
• Look for opportunities to innovate and differentiate with the advice of an ecommerce agency to make your business more special and more attractive to customers than ever before.

Step 4: Test, review and continuously optimize efficiency

Having a ready strategy is also the time to realize all tasks and goals on paper. Depending on the overall plan, you and your partner can deploy A/B testing, test user feedback mechanisms, and leverage analytics tools to measure the performance and effectiveness of the plan.

At this time, the agency will need to quickly see the results and issues raised, from there, improve tactics and optimize other activities in the future. As a business owner, you need to understand the importance of change and improvement in a constantly changing market like ecommerce and accept a culture of continuous change, as long as it is appropriate and can move the business to a new level.

Step 5: Regularly respond and evaluate with the agency

Continuously keeping track and evaluating with the agency is also something business owners should do to extend the project lifecycle and increase operational efficiency. You need to evaluate progress continuously and ask the ecommerce consulting agency to update the status weekly/monthly/quarterly to ensure regular monitoring and resolve any unexpected risks.

In addition, important reports such as operating performance, customer feedback, commodity data changes and progress day by day are also important information and should take place two-way to understand and suggest improvement plans. Relationships with partners also need to be seriously evaluated to achieve optimal results in the cooperation process.

AHT Tech

AHT Tech is considered your one-stop shop for ecommerce development among the best ecommerce consulting firms, and is also a reputable provider of ecommerce development for businesses since 2015. AHT Tech provides solutions best to increase your business’s digital presence, with a team of more than 500 offshore employees.

Not only does this ecommerce consulting agency provide effective advice for your business’s ecommerce development, it also accompanies you on every journey, including when you want to expand microservices-based eCommerce, online multistore, online marketplaces or web portals. Being partners of 25+ ecommerce platforms like Shopify, Magento, BigCommerce, etc, this company is sure to make your bright business fly high in the ecommerce world!

• Main Services: Consulting, ITo, ecommerce development, web app development. mobile app development, CMS, etc
• Websites: https://www.arrowhitech.com/
• Pricing: Based on your requirements

WPromote

WPromote owns a huge range of services on the digital platform, mainly aimed at growing businesses, including consulting, conversion rate optimization, planning and strategy. They work closely with customers from the very beginning to understand the target audience, thereby suggesting and assisting you with marketing strategies. This agency excels at reporting and data visualization – essential for your ecommerce business.

• Main Services: Consulting, digital transformation, planning
• Websites: https://www.wpromote.com/
• Pricing: Based on your customized requirements

Northern

Northern is a consultancy focused on commercial and digital development. The company guides customers on how to operate effectively on global ecommerce platforms like Shopify, or build customer relationships with important tools like Salesforce. This company always listens to personalize every option for you, and has many valuable case studies for you to better understand their services.

• Main Services: Consulting, digital transformation
• Websites: https://www.northern.co/
• Pricing: Based on your customized requirements

Digital Silk

Digital Silk excels in creating ecommerce solutions. With rich experience in developing ecommerce for large customers in a variety of industries, along the journey from startup to Fortune 500, this ecommerce consulting agency will bring you complete consulting solutions. perfect for sustainable development in a competitive world on digital platforms.

• Main Services: Ecommerce development, branding & strategies, custom web, etc
• Websites: https://www.digitalsilk.com
• Pricing: Based on your customized requirements

OC&C Strategy Consultants

With more than 30 years of professional experience, OC&C is one of the best ecommerce consulting firms, providing a full range of in-depth knowledge about ecommerce for all industries, from consumer, retail, B2B to TMT. Being so familiar with strategizing and accompanying businesses in the world of ecommerce development, you will not need to worry too much and feel secure when operating long-term strategies with OC&C.

• Main Services: Corporate strategy, performance improvement, divisional strategy
• Websites: https://www.occstrategy.com/
• Pricing: Based on your customized requirements