- 14:00 - 14:10: Welcoming and introduction
- 14:10 - 14:30: The customer experience revolution in retail | Onnet Consulting
- 14:30 - 15:00: AI Camera System improves field service quality and customer experience | Hanet
- 15:00 - 15:20: Modern customer experience management calls for a new generation of analytics software | Palexy
- 15:20 - 15:40: Connecting your Retail HQ & Stores for better Customer Experience | Lark
- 15:40 - 16:00: Q&A
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