MARKET INSIGHTS

AI agents are emerging as the next frontier of automation, with Gartner predicting 70% of enterprises will use AI agents by 2026. But what is an AI agent, and how does it differ from chatbots or traditional AI? Unlike static tools, AI agents operate with autonomy, pursuing goals without constant human input—making them a game-changer for scaling operations. They don’t just automate tasks; they learn and adapt, turning data into actionable strategies. This guide breaks down their definition, types, working mechanisms, and real-world applications—including how Hanoi-based businesses are leveraging them to drive efficiency. Whether you’re a logistics manager or a fintech founder, understanding AI agents is key to staying competitive in a fast-evolving digital landscape.

In today’s digital landscape, businesses are increasingly turning to artificial intelligence (AI) to enhance customer interactions and streamline operations. Two prominent technologies in this space are AI agents and chatbots. Understanding the differences between these two can help organizations make informed decisions about which solution best fits their needs. This article will explore the key distinctions between AI agents and chatbots, their respective applications, and best practices for implementation